CLEAN & GO / GUIDE
Cleaning and Your Tenancy Deposit
Organise your cleaning records and understand why a deposit outcome depends on evidence, not a provider’s promise.
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Cleaning is one part of the evidence
The starting inventory, checkout record and photographs help establish cleanliness. A quotation or invoice shows the work purchased; it does not prove that every disputed area matched the starting condition.
GUIDE
Professional cleaning and tenant choice
For England, consult GOV.UK’s current Tenant Fees Act guidance and TDS guidance on cleaning standards before accepting a demand for a paid service. Do not assume that every tenancy clause can require a professional cleaning purchase. The actual cleanliness and the evidence remain relevant.
Illustrative AI photography.
GUIDE
If a deduction is disputed
Ask for the specific observations, amounts and evidence, then respond with your records. Contact the scheme protecting your deposit for its current process and deadlines. A cleaning company cannot decide liability or guarantee your deposit will be returned.
Further reading
Guidance for rented homes in England. For a dispute, consult the scheme protecting the deposit and its current process.
- GOV.UK: Tenant Fees Act guidance for tenants
- TDS: inventories, check-in and checkout reports
- TDS: professional cleaning at the end of a tenancy
Sources checked on 30 September 2026.
USEFUL ANSWERS
Your questions,
considered.
How should I use this guide?
Start with your own property and records. Use the points above to organise the work and questions, then confirm any purchased cleaning tasks in writing.
Where can I discuss my property?
Call Clean & Go on 020 3404 5155 with the postcode, preferred timing and the areas you want addressed. Availability and the final scope are confirmed when quoting.
YOUR PROPERTY. YOUR PLAN.
Let’s make the
next step clear.
Tell us what needs attention and when the property must be ready.
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